CSR / Driver Trainer

We are looking for a Customer Service Representative/Driver Onboarding Trainer with excellent communication skills and a passion for customer service. As a trainer, you would conduct and facilitate Kater’s Driver Onboarding, communicate changes/service updates to drivers, and assist in designing/developing training programs. As a Customer Service Representative, your responsibilities include day to day customer service tasks including answering calls/e-mails, basic app troubleshooting with clients, and upholding high customer service standards.

These are some things we will expect:

  • 1-2 years of experience as a trainer
  • Customer service experience
  • Excellent communication and writing skills
  • Assist in designing/delivering training programs during driver onboarding
  • Answering questions about the service/training content
  • Proficient in Word/Excel/PowerPoint/MS Office
  • Professional, positive, and can-do attitude

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Kater has a track record of promoting from within so if you are interested in leadership or technical career paths, you will have both options to consider. We are centrally located near transit in downtown Vancouver.

Please note: Candidates need to be authorized to work in Canada and available for interviews in Vancouver.

Location:

Surrey, BC

Job Type:

Full Time

Division:

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