What is Kater?
Kater is a technology company creating innovative transportation and mobility solutions based in Surrey, British Columbia. Kater has successfully operated for 3 years as an app connecting users with personal drivers for their own vehicles and is now bringing ride-hail services to Province. The Kater Ride-hail app allows users to request a ride from their smartphone and will modernize how British Columbians commute.
Who we are:
We are a young, dynamic group of individuals, passionate about turning an unserved and undeveloped market into a global success. Our parent company Monark allows us to leverage the skills, connections and expertise to quickly grow and implement our vision.
What we are looking for:
We are looking for a Customer Service Representative/Driver Onboarding Trainer with excellent communication skills and a passion for customer service. As a trainer, you would conduct and facilitate Kater’s Driver Onboarding, communicate changes/service updates to drivers, and assist in designing/developing training programs.
As a Customer Service Representative, your responsibilities include day to day customer service tasks including answering calls/e-mails, basic app troubleshooting with clients, and upholding high customer service standards.
These are some things we will expect:
We are a growing local technology company and are looking for a motivated individual who is looking to learn and gain lots of experience. Here are some key skills you are expected to have: