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CSR / Driver Trainer

What is Kater?
Kater is a technology company creating innovative transportation and mobility solutions based in Surrey, British Columbia. Kater has successfully operated for 3 years as an app connecting users with personal drivers for their own vehicles and is now bringing ride-hail services to Province. The Kater Ride-hail app allows users to request a ride from their smartphone and will modernize how British Columbians commute.

Who we are:
We are a young, dynamic group of individuals, passionate about turning an unserved and undeveloped market into a global success. Our parent company Monark allows us to leverage the skills, connections and expertise to quickly grow and implement our vision.

What we are looking for:
We are looking for a Customer Service Representative/Driver Onboarding Trainer with excellent communication skills and a passion for customer service. As a trainer, you would conduct and facilitate Kater’s Driver Onboarding, communicate changes/service updates to drivers, and assist in designing/developing training programs.

As a Customer Service Representative, your responsibilities include day to day customer service tasks including answering calls/e-mails, basic app troubleshooting with clients, and upholding high customer service standards.

These are some things we will expect:
We are a growing local technology company and are looking for a motivated individual who is looking to learn and gain lots of experience. Here are some key skills you are expected to have:

  • 1-2 years of experience as a trainer
  • Customer service experience
  • Excellent communication and writing skills
  • Assist in designing/delivering training programs during driver onboarding
  • Answering questions about the service/training content
  • Proficient in Word/Excel/PowerPoint/MS Office
  • Professional, positive, and can-do attitude

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Location:

Surrey, BC

Job Type:

Full Time
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