Lead CSR

We are looking for a Customer Service Team Lead who is hardworking and passionate about providing excellent customer service. Responsibilities include day to day customer service tasks including answering calls/e-mails, basic app troubleshooting with clients. As the Team Lead you will also be responsible for taking client escalations, delegating tasks, and supporting the customer service team.

These are some things we will expect:

  • 3-5 years of customer service experience/previous team lead experience is considered an asset
  • Excellent communication and writing skills
  • Proficient in Word/Excel/PowerPoint/MS Office
  • Strong work ethic
  • Professional, positive, and can-do attitude.
  • Problem solving abilities and experience handling customer/client escalations.

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Kater has a track record of promoting from within so if you are interested in leadership or technical career paths, you will have both options to consider. We are centrally located near transit in downtown Vancouver.

Please note: Candidates need to be authorized to work in Canada and available for interviews in Vancouver.

Location:

Surrey, BC

Job Type:

Full Time

Division:

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