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Lead CSR

What is Kater?
Kater is a technology company creating innovative transportation and mobility solutions based in Surrey, British Columbia. Kater has successfully operated for 3 years as an app connecting users with personal drivers for their own vehicles and is now bringing ride-hail services to Province. The Kater Ride-hail app allows users to request a ride from their smartphone and will modernize how British Columbians commute.

Who we are:
We are a young, dynamic group of individuals, passionate about turning an unserved and undeveloped market into a global success. Our parent company Monark allows us to leverage the skills, connections and expertise to quickly grow and implement our vision.

What we are looking for:
We are looking for a Customer Service Team Lead who is hardworking and passionate about providing excellent customer service. Responsibilities include day to day customer service tasks including answering calls/e-mails, basic app troubleshooting with clients. As the Team Lead you will also be responsible for taking client escalations, delegating tasks, and supporting the customer service team.

These are some things we will expect:
We are a growing local technology company and are looking for a motivated individual who is looking to learn and gain lots of experience. Here are some key skills you are expected to have:

  • 3-5 years of customer service experience/previous team lead experience is considered an asset
  • Excellent communication and writing skills
  • Proficient in Word/Excel/PowerPoint/MS Office
  • Strong work ethic
  • Professional, positive, and can-do attitude.
  • Problem solving abilities and experience handling customer/client escalations.

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Location:

Surrey, BC

Job Type:

Full Time
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