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Senior Technical Writer

We are looking for a technical writer to produce high-quality documentation that contributes to the overall success of their products.  You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

These are some things we will expect:

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture
  • Gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage


What we need from you:

  • Proven working experience in technical writing of software documentation
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred


Preferred qualifications:

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Experience writing documentation using Markdown and HTML


Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Location:

Surrey, BC

Job Type:

Full Time
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