Technical Support Specialist

We are looking for a Technical Support Specialist who is not only passionate about technology and troubleshooting, but also providing excellent customer service to our clients and drivers. You will be responsible for assisting app users with technical issues and answering questions they may have about the app. You are a hard worker, enjoy challenges, and are focused on providing an exceptional user experience.

These are some things we will expect:

  • Ability to answer user questions via phone, e-mail, and Zendesk
  • Excellent problem solving and troubleshooting skills
  • Ability to track and escalate technical issues to appropriate teams
  • Working knowledge of iOS and Android operating systems
  • Strong verbal and written communication skills
  • Fluent in Microsoft Office Suite
  • 2-3 years of technical support experience

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Kater has a track record of promoting from within so if you are interested in leadership or technical career paths, you will have both options to consider. We are centrally located near transit in downtown Vancouver.

Please note: Candidates need to be authorized to work in Canada and available for interviews in Vancouver.

Location:

Surrey, BC

Job Type:

Full Time

Division:

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