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Technical Support Specialist

What is Kater?
Kater is a technology company creating innovative transportation and mobility solutions based in Surrey, British Columbia. Kater has successfully operated for 3 years as an app connecting users with personal drivers for their own vehicles and is now bringing ride-hail services to Province. The Kater Ride-hail app allows users to request a ride from their smartphone and will modernize how British Columbians commute.

Who we are:
We are a young, dynamic group of individuals, passionate about turning an unserved and undeveloped market into a global success. Our parent company Monark allows us to leverage the skills, connections and expertise to quickly grow and implement our vision.

What we are looking for:
We are looking for a Technical Support Specialist who is not only passionate about technology and troubleshooting, but also providing excellent customer service to our clients and drivers. You will be responsible for assisting app users with technical issues and answering questions they may have about the app. You are a hard worker, enjoy challenges, and are focused on providing an exceptional user experience.

These are some things we will expect:

  • Ability to answer user questions via phone, e-mail, and Zendesk
  • Excellent problem solving and troubleshooting skills
  • Ability to track and escalate technical issues to appropriate teams
  • Working knowledge of iOS and Android operating systems
  • Strong verbal and written communication skills
  • Fluent in Microsoft Office Suite
  • 2-3 years of technical support experience

Benefits:

  • Competitive wages.
  • Medical, dental and vision benefits after 90 days.
  • Free lunch every two weeks.

Location:

Surrey, BC

Job Type:

Full Time
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